Frequently Asked Questions:

Q. How much does Alternate Medical Billing Charge?
A. We charge on a percentage basis of total revenue collected. Rates differ for each practice depending on services needed, specialty and size. We will gladly analyze your practice's needs and quote you a price. We do not charge additional fees for postage, forms, or claim submissions.

Q. How will I get paid?
A. You will retain control over all payments. Your office will simply provide Alternate with accurate copies of any insurance checks, private payment invoices, and EOB's so that our office can update your account receivables. It usually takes 7to 14 days.

Q. Is Alternate HIPAA compliant?
A. Yes, it is fully compliant with all HIPAA privacy and security regulations. Your patient information is strongly protected.

Q. How do I get started?
A. We start with a consultation to identify your billing needs, together we will determine the process that will work best for your practice and then lay out an implementation timeline.

Q. How long does it take to get started?
A. Once we have all the information for your account, we can begin billing immediately.

Q. How do we get our existing patient data to Alternate Medical Billing?
A. We can either download your current database into our system or have your office provide us patient information as they are seen. The latter option is preferred because this ensures accurate patient information.

Q. What information will you regularly require from our office?
A. To efficiently and accurately bill for your office, we require copies of all superbills, patient registration, insurance cards, patient/insurance payments,

Q. How will we get this information to you?
A. There are several methods including standard mail, fax, and courier. We can work together to determine the solution that works best for you. We do suggest you assign someone from your office to act as a liaison between your office and Alternate, whose responsibility it will be to ensure that we receive all relevant information in a timely manner.

Q. How often will we send information to you?
A. To maintain your revenue flow, we suggest information be sent to us on a daily basis.

Q. How often will Alternate process our claims?
A. Usually within 24 hours of receipt.

Q. Can all claims be billed electronically?
A. Yes, most commercial insurance companies accept electronic claims. Payments are generated much faster from electronically submitted claims.

Q. How are insurance payments received and applied?
A. All payments will be sent by the insurance carrier to your office. You will simply provide us with a copy of the EOB or check so that we can accurately post any payments and make any necessary adjustments to a patient's account. If the patient has secondary coverage, this coverage will be billed upon receipt of the EOB from your office.

Q. How are patient payments processed?
A. Simply provide a copy of the check, money order, cash receipt, or credit card receipt for any outstanding balance, and we will apply the payment to the appropriate patients' account. We can also provide you with a payment log for easy summarization of all payments received at the front desk.

Q. How do we handle account balances?
A. After all insurance payments (primary and secondary) and adjustments are applied to the patient's account, we will bill the patient for any outstanding balance.

Q. What reports do we provide to the provider?
A. We can provide a variety of monthly reports regarding your account including, but not limited to, practice analysis, activity reports, and aging reports. Custom reports to suit your needs can be designed upon request.

Q. Will I need to purchase any hardware or software in order to do business with you?
A. Not at all.